Infrastructure Service Delivery Analyst
Fort Worth, TX
General Purpose of Position:
Responsible
for analyzing and coordinating enterprise standards for client’s workstation
computing systems and the global IT service desk. Ensures that workstation
computing systems and service desk will enable client's continued business
growth through effective delivery in an outsourced service delivery environment.
Major Duties and Responsibilities:
 |
3– 5
years experience in a workstation computing operations environment or
service desk management |
|
Demonstrated competency in execution of large projects and development of
efficient and effective solutions to diverse and complex business problems
|
|
Understanding of outsourced services delivery model; experience working in
outsourced environment a strong plus |
|
Strong
project management skills |
|
Experience with IT customer service tools and techniques |
|
Strong
understanding of workstation computing systems and service desk operations
and interrelationships with other IT systems |
|
Knowledge
of how IT systems can be structured and deployed to enable achievement of
business goals and objectives |
|
Ability
to plan operations requirements one to three years in advance
|
|
Experience in creating and defining new operations models/procedures and
explaining complex problems or situations |
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Ability
to build and sustain effective partnerships with third-party services
supplier |
|
Strong
knowledge and understanding of business needs, with the ability to establish
and maintain a high level of user trust and confidence in the team's concern
for users |
|
Ability
to effectively adapt to rapidly changing technology and apply it to dynamic
business needs |
|
Knowledge
and understanding of business and business processes |
|
Excellent
oral and written communication skills; an ability to present and discuss
technical information in a way that establishes rapport, persuades others,
and gains understanding |
|
Fluency
in multiple languages is a plus. |
|
Travel
Requirements: 10% |
|
Relocation Benefits: No |
