Network Technical Analyst

Personnel File

Register

Network Technical Analyst 11259
Fort Worth, TX

General Purpose of Position:

Network Technical Analyst is responsible for managing delivery of services and review of standards in the Network area. Ensures that voice and data network communication systems service delivery will enable client’s continued business growth through effective delivery in an outsourced environment.

Major Duties and Responsibilities:

Responsible for working with the Solution Provider to monitor the Network service delivery processes with all client's business units

Provides guidance on process improvements for client's global voice and data network communication systems

Works closely with COE Service Delivery Director and BU Relationship Leaders to facilitate overall adherence to Network strategy and specific BU needs

Works closely with Supplier technical delivery manager to:

Ensures Supplier compliance with standards

Identifies service delivery issues and develop improvement plans

Provides subject matter expertise for all issues related to voice and data network communications

Assists in business case development for all issues pertaining to voice and data network communications

Reviews Supplier performance data to identify trends and issues and develop performance improvement plans

Reviews and make recommendation on any exception request to established voice and data network communication standards

Develops close working relationships with Service Delivery Director, PMO organization and Business process staffs

Interacts with other COE, BU and Infrastructure Operations Sub-committee members as appropriate

Develops close working relationship with Supplier network management, change management and problem management groups

Interacts with other Supplier personnel as applicable

Skills and Abilities Required:

	Strong understanding of voice and data network communication systems and interrelationships with other IT systems
	Knowledge of how IT systems can be structured and deployed to enable achievement of business goals and objectives
	Ability to plan operations requirements one to three years in advance
	Experience in creating and defining new operations models/procedures and explaining complex problems or situations
	Ability to build and sustain effective partnerships with third-party services supplier
	Ability to effectively adapt to rapidly changing technology and apply it to dynamic business needs
	Excellent oral and written communication skills; an ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding
	Travel: 10%
	Relocation Benefits: No

Education, Experience, Training Requirements:

	Bachelor's degree in Computer Science, Engineering, or related discipline with an IT focus
	3-5 years experience in voice and data network communication operations environment
	Significant experience and knowledge in new computing architectures and implementation of networked computing structures
	Understanding of outsourced services delivery model; experience working in outsourced environment a strong plus
	Understanding of network security and firewall management

To Apply for this position:

"Opportunity is missed by most people because it is dressed in overalls and looks like work"
-- Thomas Edison

JobJunction is a registered U.S. Trademark of JobJunction, Inc.

©JobJunction, Inc. 1997 - 2012
293 W. Woodland, Ferndale MI 48220

for questions regarding this site, send an e-mail to