 | Good
organization skills, with ability to balance multiple tasks at one time and
keep on top of open issues. Excellent attention to detail. Good documentation
skills to relate difficulties and countermeasures to different audiences in a
clear way. Good interpersonal skills – will work with internal customers who
are having PC related difficulties. |
| Write
brief end user documentation |
| Write,
revise, edit and approve solutions to end user problems for end user and
technical support knowledge base |
| Create
and send outage notifications. Develop countermeasure and develop reports
explaining them. |
| Write
installation scripts; conduct structured testing to deploy applications and
patches. |
|
Develop; conduct structured testing of workstation “images” using Ghost. |
|
Experience as technical lead in PC, operating system and application
migrations. |
| Add,
change, delete objects and reset Novell and GroupWise passwords. Run GroupWise
utilities to repair and rebuild user mailbox. Maintain GroupWise address book. |
| Track
and update end user information. |
| Create
and send reminder messages about open issues and escalate when necessary. |
| Update
help desk system Categories, Locations, People, Groups and Skills
periodically. |
|
Troubleshoot and support international travelers using laptops using a variety
of connection types. Dial-up, VPN, etc. |
|
Required certifications. Individual must have two of the three certifications
currently and must provide proof of certification for the third within three
months of contract date. Company must add and keep certifications up to date
 |
NetWare 5.1 Administration v2.0 (exam 50-653) |
|
GroupWise 6 Administration (exam 50-665) |
|
Windows 2000 Professional (exam 70-210) |
|
|
Support experience with PDAs (Palm and Windows CE) using Intellisync. |
|
Support experience with McAfee VirusScan |
|
In-depth support experience with both Netscape and Internet Explorer. |
|
Minimal travel may be required. |
|
Contracting company must provide medical health insurance for contractor. |
| Client
currently has 16 unpaid holidays for contractors. |
